Shipping Policy

SHIPPING & DELIVERY POLICY

(In accordance with the Consumer Protection (E-commerce) Rules, 2020)

This Shipping & Delivery Policy outlines the terms governing shipping, delivery timelines, and related conditions for orders placed on our website. By placing an order, you agree to the terms stated below.

1. SERVICEABLE AREAS

  • We currently deliver products only within designated serviceable locations.

  • Serviceability is determined based on the delivery address and PIN code provided at the time of placing the order.

  • If a delivery location is found to be outside our serviceable area, we reserve the right to cancel the order and issue a refund in accordance with our Cancellation & Refund Policy.

2. SHIPPING CHARGES

  • Shipping or delivery charges, if applicable, will be clearly displayed at the time of checkout before you place the order.

  • Any changes to shipping charges due to order modification or address change will be communicated to you prior to dispatch.

3. ORDER PROCESSING

  • Orders are processed after successful payment confirmation.

  • Order processing timelines may vary depending on product availability, order volume, and operational constraints.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

4. DELIVERY TIMELINES

  • Estimated delivery timelines will be communicated at the time of order confirmation.

  • While we make all reasonable efforts to deliver orders within the estimated time, delivery timelines are indicative and not guaranteed.

  • Delays may occur due to factors beyond our reasonable control, including but not limited to:

    • Traffic or weather conditions

    • Law and order situations

    • Natural calamities

    • Operational or logistical issues

5. DELIVERY ATTEMPTS

  • Our delivery personnel will make reasonable attempts to deliver your order at the address provided.

  • If delivery is unsuccessful due to:

    • Incorrect or incomplete address details,

    • Unavailability of the recipient,

    • Inability to access gated premises, societies, or buildings,

    the order may be cancelled, and refunds (if applicable) will be processed as per our Cancellation & Refund Policy.

6. RECEIPT OF ORDER

  • Customers are advised to check the package at the time of delivery.

  • If the package appears tampered with, damaged, or spilled, you are requested to refuse acceptance of the delivery and inform us immediately.

  • Acceptance of the order shall be treated as confirmation that the package was received in good condition, subject to applicable return conditions.

7. PARTIAL DELIVERIES

  • In cases where an order contains multiple items, partial delivery may occur due to availability or logistical reasons.

  • You will be informed in advance in such cases, and any undelivered item(s) shall be refunded in accordance with our Refund Policy.

8. CHANGE OF DELIVERY ADDRESS

  • Requests to change the delivery address after placing the order may not be accepted.

  • If accepted, such changes are subject to serviceability and may impact delivery timelines.

9. FORCE MAJEURE

We shall not be held liable for delay or failure in delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, or other force majeure events.

10. GRIEVANCE REDRESSAL

In compliance with the Consumer Protection (E-commerce) Rules, 2020, customers may raise shipping or delivery-related complaints using the contact details provided on our website.

  • All grievances will be acknowledged within 48 hours

  • Complaints will be resolved within one month from the date of receipt

11. STATUTORY RIGHTS

Nothing contained in this Shipping Policy shall limit or affect your rights under the Consumer Protection Act, 2019 or any other applicable laws in force in India.