Terms of service

TERMS OF SERVICE

Effective Date: 21/02/2026

Welcome to MADD (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website [www.maddstores.in] (“Website”) and the purchase of products through it.

By accessing or using our Website, you agree to be bound by these Terms.

1. ABOUT US

MADD is a business engaged in the sale of premium chocolates, international snack products, gourmet gift hampers, and specialty food items.

Registered Address: 7-1-64/C/1, Dharamkaran Road, Ameerpet, HYD-500016
Email: maddstor2025@gmail.com
Phone/WhatsApp: 8125851483

2. ELIGIBILITY

By using this Website, you represent that:

You are at least 18 years old;
You are legally capable of entering into binding contracts;
All information provided by you is accurate and complete.

3. PRODUCTS & AVAILABILITY

We specialize in curated gourmet food and chocolate products.

Product images are for representation purposes only. Packaging may vary.
Imported products may have labels compliant with FSSAI regulations.
Certain products may be seasonal or limited in stock.
We reserve the right to discontinue any product without notice.

4. PRICING

All prices are listed in INR (₹).
Prices are inclusive of GST.
Delivery charges, if applicable, will be shown at checkout.
We reserve the right to change prices at any time without prior notice.

In case of pricing errors, we reserve the right to cancel the order and refund the amount paid.

5. ORDERS & PAYMENT

Orders can be placed through:

Our Website
WhatsApp (where applicable)

We accept payment via:

UPI
Credit/Debit Cards
Net Banking
Payment Gateways

An order is confirmed only after successful payment and receipt of confirmation from us.

We reserve the right to:

Cancel suspicious or fraudulent transactions
Refuse service at our discretion

6. SHIPPING & DELIVERY

Delivery timelines are estimates and may vary based on location and logistics partners.
We are not responsible for delays caused by courier companies, natural events, or external factors.
Customers must ensure accurate delivery address details.

For temperature-sensitive products (e.g., chocolates), we take reasonable precautions but are not liable for minor melting due to transit conditions.

7. RETURNS & REFUNDS

Due to the perishable nature of food products:

Returns are not accepted once delivered.
Refunds/replacements are allowed only if:
- Product is damaged in transit
- Incorrect item is delivered
- Product is expired at the time of delivery

Customers must report issues within 24 hours of delivery with photos/videos as proof.

Approved refunds will be processed within 7–10 business days.

8. FOOD ALLERGY DISCLAIMER

Our products may contain or come into contact with:

Nuts
Dairy
Gluten
Soy
Other allergens

Customers with allergies are advised to read ingredient labels carefully before consumption. We are not responsible for allergic reactions.

9. INTELLECTUAL PROPERTY

All content on this Website, including:

Logos
Brand name
Images
Text
Designs

are the property of [Company Name] and may not be copied, reproduced, or used without written permission.

10. USER CONDUCT

You agree not to:

Use the Website for unlawful purposes
Attempt to hack or disrupt Website functionality
Post false reviews or misleading information
Violate applicable laws

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

We shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid by you for the specific order.

12. PRIVACY

Your use of our Website is also governed by our Privacy Policy.

We collect and process customer data in accordance with applicable Indian laws.

13. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Hyderabad, Telangana.

14. MODIFICATIONS

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.